Shipping and Return Policy – decor.africa
At DECOR.AFRICA, we aim to provide a seamless shopping experience. Please read our shipping and return policy carefully before placing an order.
Shipping Policy
Shipping Locations
We currently ship within Ghana and selected international locations.
If your location is not listed at checkout, please contact us at mailto:info@decor.africa for assistance.
Processing Time
Orders are typically processed within 1-3 business days after payment confirmation.
Processing times may vary during peak seasons, holidays, or special promotions.
Delivery Time
Local Shipping (Ghana): Estimated delivery within 3-7 business days.
International Shipping: Estimated delivery within 7-21 business days, depending on the destination.
Delivery times may vary due to factors such as customs delays, weather conditions, or courier issues.
Shipping Fees
Shipping costs are calculated at checkout based on the destination and package weight.
Free shipping may be available on orders exceeding a specified amount (if applicable).
Order Tracking
Once your order is shipped, we will provide a tracking number via email so you can monitor your package.
Return & Exchange Policy
Eligibility for Returns
We accept returns or exchanges under the following conditions:
Items must be returned within 7 days of delivery.
Items must be unused, in original packaging, and in resalable condition.
Proof of purchase (order number or receipt) is required.
Non-Returnable Items
Customized or personalized products.
Opened or used art and craft supplies (such as paints, brushes, and adhesives).
Clearance or final sale items.
Return Process
To request a return, email : info@decor.africa with your order details and reason for return.
Once approved, you will receive return instructions.
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
Refunds
Once we receive and inspect the returned item, we will process your refund within 5-10 business days.
Refunds will be credited to the original payment method.
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you wish to exchange an item, please contact us at : info@decor.africa.
Exchanges are subject to product availability.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, notify us within 48 hours of delivery with clear photos.
We will arrange a replacement or refund at no extra cost.
Contact Us
For any shipping or return inquiries, reach out to us at:
Email : info@decor.africa